The Mentor Training |Website & Course Terms, Privacy & Policies

1. Who We Are

The Mentor Training (“we”, “us”, “our”) offers leadership, mentoring and training courses and services (the “Courses / Services”) to individuals and organisations worldwide. These Terms apply to your use of our website (the “Website”) and any Courses or Services you purchase or subscribe to via our Website, or sign up for via other communication (email, contract, etc.).

By enrolling in a Course, purchasing a Service, subscribing to our newsletter, or otherwise using the Website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use the Website or purchase our Services.

2. Data Protection & Privacy

2.1 What Data We Collect

• Data you give us directly: e.g. name, email address, billing or payment information, organisation or employer details, dietary or accessibility requirements (if relevant), or other information you provide when enquiring about or enrolling in a Course or Service.
  
• Data collected automatically: e.g. IP address, browser or device information, usage data — if you visit or navigate the Website (e.g. via cookies or analytics).
  
• Data from third-party sources, if applicable (for example: referrals, corporate bookings, or integrations, only when explicitly used).
  

2.2 Why We Collect / How We Use Your Data

Your data helps us:

• provide and manage the Services (enrolment, access, course delivery, payment processing, communication)
  
• communicate with you about your enrolment, course logistics, updates, or support
  
• comply with our legal and regulatory obligations (e.g. tax, record-keeping, auditing)
  
• improve our Services, Website and user experience (analytics, quality control), subject to lawful basis (e.g. consent or legitimate interests)
  

Sensitive data (e.g. health or accessibility requirements) will only be used when strictly necessary to provide you with a safe and accessible experience.

2.3 Your Rights & Data Security

You have the right to request access to, correction or deletion of, your personal data at any time. We will store your data securely and only for as long as needed for the purpose for which it was collected (e.g. for records, contractual obligations, compliance).

We will not share, sell or distribute your personal data to third parties, except: (a) to fulfil contractual obligations (e.g. payment processors, delivery partners), or (b) where required by law.

If you have questions or requests regarding your data, contact us at: hello@thementortraining.com.

3. Use of the Website & Intellectual Property

• All content on the Website (text, images, videos, course materials, branding) is the property of The Mentor Training or its licensors. You may view, download or print materials for your personal use only, when this is explicitly permitted (e.g. as a course participant). You may not reproduce, distribute, republish or use content for commercial purposes without our prior written permission.
  
• You agree not to use the Website or any materials in a way that is unlawful, harmful or violates these Terms.
  

4. Course Enrolment, Payment, Cancellations & Refunds

These terms apply when you purchase or enrol in a Course, workshop, corporate package or other Service from us:

• Payment must be completed in full (or according to the agreed payment plan), before your place is confirmed.
  
• Once your booking is confirmed, you become liable for the payment under these Terms.
  
• If you need to cancel or reschedule, please notify us in writing at hello@thementortraining.com.
  

Refund / Reschedule Policy:

• If you cannot attend after purchase, we allow you to transfer your place to another person, or postpone to a future course offering (subject to availability), provided you notify us at least 7 days before the course date.
  
• If you cancel less than 7 before the course, fees may be non-refundable.
  
• Refunds (if issued) will be made to the original payment method; any fees charged by payment processors are non-refundable.
  

5. Expectations & Responsibilities

When you engage with our Courses / Services, you commit to:

• Participate with honesty, integrity, and openness. Your growth is your responsibility — we provide structure, support and guidance, but your transformation depends on your engagement.
  
• Respect confidentiality of group sessions or any shared materials or personal exchanges: what is shared within trainings remains within — unless explicit consent is given.
  
• Communicate openly if something doesn’t feel right; we commit to responding in good faith and working toward a resolution.
  

We commit to:

• Upholding your privacy, and protecting any personal information entrusted to us.
  
• Delivering our Services with professionalism, care and integrity in line with our values.
  
• Being transparent about our terms, and giving you clear information about courses, obligations, and your rights.
  

6. Disclaimers & Limitation of Liability

Our training, courses and workshops are designed for personal and professional development. They do not constitute clinical therapy, medical advice, or therapeutic treatment. We are not medical or mental-health professionals (unless explicitly stated in a specific programme).

Accordingly: we cannot guarantee any specific results (income, career progression, emotional or psychological outcome). You are responsible for interpreting and applying what resonates with you in a way that fits your context.

We do our best to provide accurate, relevant and up-to-date information. However, we cannot guarantee that the Website or materials are free of errors, or that all content is always available (technical issues may arise).

To the fullest extent permitted by law, The Mentor Training disclaims any liability for loss, damage or consequences arising from your use of the Website or participation in our Courses — except where caused by our gross negligence or willful misconduct.

7. Amendments

We may update these Terms, Privacy Policy and other policies from time to time (for example: to reflect changes in law, payment systems, or services offered). When changes are made, we will publish the updated version on our Website with a clear “Last updated” date.

Your continued use of the Website or enrolment in Courses after the update constitutes your acceptance of the revised terms.

8. Contact Information

If you have any questions, concerns or requests regarding these Terms or your personal data, you may contact us at:
Email: hello@thementortraining.com
THE MENTOR TRAINING LIMITED Company Number: 15667645

9. Entire Agreement & Governing Law

These Terms (including any other policies referenced) constitute the entire agreement between you and The Mentor Training regarding your use of our Website and Services, and supersede any prior agreements or understandings.

If any provision of these Terms is found to be unenforceable, invalid or void under applicable law, that provision will be severed without affecting the remaining provisions.